Search our knowledge base or browse help topics below to find answers to your questions.
How to book tours, cancel trips, and communicate with guides.
Understanding stablecoin escrow, Transak, and Alchemy Pay.
Guidelines, vetted guides, passport validation, and protections.
Managing your user roles, profiles, XP, and benefits.
When you book a tour, your payment (USDC/USDT) is locked in a Web3 smart contract escrow. The funds are held safely until the tour is successfully completed. Only after your verification is confirmed are the funds released to the guide's wallet. This prevents typical tourism scams.
If a guide cancels or fails to show up, the payment contract is automatically refunded to your registered tourist wallet address. You will receive 100% of your funds back.
Yes. Every tour guide on Explomate must complete a verification process, including government-issued ID/passport checking, background screenings, and experience reviews before they are allowed to list tours on the platform.
You do not need to own crypto beforehand. During checkout, you can select Transak or Alchemy Pay, which allows you to purchase the exact USDC amount required directly using your Credit Card, Debit Card, or local bank transfer.
Our AI Assistant **Kira** is available 24/7 to solve your booking questions, guide vetting, or transaction issues.